The Terms and Condition of this Patient Contract apply to all services and procedures carried out by Harley Cosmetic Group. These Terms and Conditions take precedence over the contents of any literature or written material provided by Harley Cosmetic Group to the Patient where such contents conflict with these Terms & Condition


  • 1.1. “The Company ” means Harley Cosmetic Group
  • 1.2. “Patient Information” refers to the information supplied by Harley 'Cosmetic Group’ to its patients both in brochure and letter form
  • 1.3. “Procedure” refers to the procedure to be carried out by a Surgeon engaged under a contract of services by Harley Cosmetic Group
  • 1.4. ”Surgeon” means a specialist qualified medical practitioner registered with an appropriate body according to the procedure (i.e. Royal College of Surgeons, General Medical Council, Royal College of General Practitioners)
  • 1.5. "Patient" means any person who has entered into a contract for a procedure
  • 1.6. "Initial Consultation" is a pre-operative meeting between Patient and Harley Cosmetic Group’ Surgeon
  • 1.7. “Surgical Consultation” is the point at which the Surgeon meets the Patient to assess suitability for the Procedure - this may be subsequent to the Initial Consultation


  • 2.1. Surgeons are registered with the General Medical Council and are obliged to maintain full Private Practice Medical Indemnity Insurance with the Medical Defense Union, the Medical Protection Society or other appropriate insurers
  • 2.2. All Surgeons are self-employed and make their own clinical decisions at all times. The patient warrants that having read and understood these Terms and Conditions that no cause of action in negligence will accrue against Harley Cosmetic Group for any procedure carried out by the Surgeon. The patient further warrants that he or she has read and understood the Patient Information and fully understands the range of possible outcomes of the proposed procedure


  • 3.1. This contract is conditional upon the acceptance of the Patient by the Surgeon based upon information given by the Patient during the Initial Consultation and subsequent Surgical Consultation. The decision to carry out surgery shall be at the discretion of the Surgeon and Harley Cosmetic Group
  • 3.2. Treatment will only be given where satisfactory payment has been received at least days prior to surgery (or as soon as possible for surgery booked less than 21 days in advance, but always prior to surgery)
  • 3.3. The Patient acknowledges that the Patient Advocate is not a Doctor or Surgeon. Any advice that the care co-ordinator may give is purely of a general non-medical nature. If the Patient has any medical queries then this should be raised at the Surgical Consultation
  • 3.4. The Patient agrees to provide the Surgeon and clinical staff with a health history that is honest, accurate, reliable and complete. The Patient understands that withholding any medical information could be detrimental to his or her health and safety and may result in cancellation of the procedure with no refund. The Patient agrees that if any change occurs in his or her medical history or status to inform Harley Cosmetic Group without delay and to keep Harley Cosmetic Group Informed
  • 3.5. The minimum age for any consultation or surgical procedure is 18 years of age


  • 4.1. Harley Cosmetic Group reserve the right to alter the Patient’s admission date and/or outpatient appointments although such changes will be avoided wherever possible. The Patient agrees that no consequential loss will be payable for the such cancellation on any procedure/appointmen
  • 4.2. The Patient agrees that in signing this set of Terms and Conditions and the Pre-Operative Medical Notes that he/she has understood the terms and has been given an opportunity to seek explanation. The Pre-Operative Medical Notes are designed to ensure that you and your Surgeon are fully agreed as to the procedure that has been planned for before your operation and that you understand all the potential risks and benefits. You must sign this form before surgery commences. The patient accepts that Harley Cosmetic Group’s liability for breach of contract is limited to the operation cost
  • 4.3. The Patient will be required to sign a Medical Consent Form at the clinic prior to surgery
  • 4.4. In the interest of patient safety and welfare, we reserve the right to cancel or postpone your procedure


  • 5.1. Rescheduling - if you need to reschedule your surgery date, an administration fee will apply as follows: 14 days or less notice £15, 48 hours or less notice: booking fee of £500 will be lost This policy does not affect the 7 day period of reflection
  • 5.2. Cancellations of bookings - we recommend that you consider all aspects of your procedure for at least 7 days after your Initial Consultation. For up to 7 days following your Initial Consultation, should you wish to cancel your procedure, the deposit and any monies paid for your procedure are fully refundable, with the provision that the Company has been notifi ed accordingly by email to Clinic Manager and Surgeon The Company reserves the right to retain any irrecoverable costs incurred. After the 7-day period of refl ection, the following monies would be retained/payable to defray some of the costs incurred:
    • Cancellations made over days 30 FULL REFUND
  • 5.3. Cancellations for medical reasons -
    • Cancellations necessary due to previously unknown medical conditions will be rescheduled where possible. If after reasonable consideration the indicated medical condition prevents rescheduling of the procedure, then refund of the monies paid will be given in full to the patient
    • Cancellations due to pre existing medical conditions which were known by the Patient but undisclosed prior to booking the Procedure will be refunded in line with section 5.2 of this contract
    • If the procedure is abandoned intra-operatively due to unforeseen medical conditions, Harley Cosmetic Group will retain sufficient monies to cover the costs incurred by the Company as reasonably deemed fit and in accordance with the conditions detailed at 3.1 and 4.4
    • No refund after surgery


  • 6.1. The complaints procedure is available on request from our Patient Co-ordinator. If you have a complaint regarding any aspect of your treatment, we recommend that you discuss this with your Patient Co-ordinator in the fi rst instance
  • 6.2. Aftercare - The initial aftercare period will include standard post surgical review appointments for up to 24 months after surgery. Any subsequent treatment will be quoted and charged separately
  • 6.3. If the Patient fails to follow advice and guidance given (both pre and post-operative) or to attend review appointments; or where the results of the surgery originally provided have been affected by changes in lifestyle, illness or the natural ageing process, Harley Cosmetic Group cannot commit to providing continuing surgery at special rates


  • 7.1. Harley Cosmetic Group and the Patient agrees that all matters relating to the Patient’s treatment will be kept confidential, save where Harley Cosmetic Group is required to disclose such material to relevant members of medical staff at Harley Cosmetic Group and/or relevant government authorities be they regulatory or otherwise
  • 7.2. The Patient confirms his or her consent to the disclosure of personal information by Harley Cosmetic Group to Surgeons, Doctors and Nurses and other medical staff for the purpose of discussing Patient’s treatment
  • 7.3. If required, your Patient Coordinator will provide you with the policy on access to medical records
  • 7.4. During admission, photographs will be taken. They will remain part of your medical fi le. We are not able to supply copies


  • 8.1. The laws of England and Wales shall apply to this contract and the Courts of England and Wales shall have exclusive jurisdiction Harley Cosmetic Group reserves the right to change these terms and conditions at anytime. The latest Terms & Conditions are available on request from our Patient Coordinators

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